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Policies, Rules and Regulations

Shipping Information


Shipping & Delivery

All shipping charges are in Canadian dollars. All in stock items will be shipped within 1-2 business days, depending on when the order is placed. In the event that one of your items is out of stock, we will inform you and refund the item. We never substitute an alternate brand or product without your explicit permission. All our Home Delivery orders are shipped via local couriers. We strive for excellence with every delivery. If there are issues with your order or delivery, please contact us at delivery@mycnf.com.


Outside of the Calgary Area?

We regret to inform you that we are unable to place orders that ship outside Calgary.


Currency & Methods of Payment

All webshop transactions are in Canadian dollars. Community Natural Foods' webshop accepts Visa, Mastercard or American Express. No COD’s. Orders delivered to all Canadian provinces and Territories are subject to 5% GST.


Customer Care

Should you have any questions about any webshop products or experience problems while trying to place an order, please call our Customer Care department and any of our agents would be happy to answer your questions or help you through the ordering process. Our customer care agents can be reached at: 877-299-3970 or 403-930-6363. You can also reach our agents via Live Chat directly on the website. Just click on the "Have a Question? Ask our Wellness Experts." dialog box in the bottom right corner of the screen. Thank you for shopping with Community Natural Foods, and welcome to our healthy family!


Refund Policy

As of Monday July 13, 2020 we are accepting returns and exchanges. For pre-covid returns and exchanges please note that you have one month to return products purchased prior to April 4. The cut-off for those returns is August 13, 2020.  All purchases made between April 4 and July 13 are a final sale.


Returns and Exchanges:

Community Natural Foods will accept returns and exchanges of unopened non-perishable goods within 15 days of purchase with proof of purchase. Perishable goods including Bread, Produce, Meat, and Dairy may be returned within 15 days opened when goods have spoiled prior to their best before date.


Exceptions:

Returns of opened Natural Health Products with an NPN will be accepted when customers experience an adverse reaction to the product so long as the adverse reaction is reported to Health Canada via their online form at https://www.canada.ca/en/health-canada/services/drugs-health-products/medeffect-canada/adverse-reaction-reporting/natural-health-products.html. If customers suspect that they are experiencing any form of food poisoning from products purchased at Community Natural Foods we require reports to be made to Alberta Health Services and/or the Canadian Food Inspection Agency. Reports to Alberta Health Services can be made at: https://ephisahs.albertahealthservices.ca/create-case/. Reports to the Canadian Food Inspection Agency can be made at: https://www.inspection.gc.ca/food-safety-for-industry/information-for-consumers/report-a-concern/eng/1364500149016/1364500195684. After such a report has been filed we will provide a return of the product in question. Additional exceptions will be made to this return policy when a product poses a direct safety concern to a customer including any form of contamination or foreign objects.


Misprints

Occasionally misprints occur on printed material, email promotions and on our web pages. In the event that an error does occur, we may not be able to honour the mistake.


Privacy Policy

Community Natural Foods is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Community Natural Foods Web site and governs data collection and usage. By using the Community Natural Foods website, you consent to the data practices described in this statement.


Collection of your Personal Information

Community Natural Foods collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Community Natural Foods also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favourites. There is also information about your computer hardware and software that is automatically collected by Community Natural Foods. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Community Natural Foods for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Community Natural Foods Web site. Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Community Natural Foods public message boards, this information may be collected and used by others. Note: Community Natural Foods does not read any of your private online communications. Community Natural Foods encourages you to review the privacy statements of Web sites you choose to link to from Community Natural Foods so that you can understand how those Web sites collect, use and share your information. Community Natural Foods is not responsible for the privacy statements or other content on Web sites outside of the Community Natural Foods and Community Natural Foods family of Web sites.


Use of your Personal Information

Community Natural Foods collects and uses your personal information to operate the Community Natural Foods Web site and deliver the services you have requested. Community Natural Foods also uses your personally identifiable information to inform you of other products or services available from Community Natural Foods and its affiliates. Community Natural Foods may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered. Community Natural Foods does not sell, rent or lease its customer lists to third parties. Community Natural Foods may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Community Natural Foods may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Community Natural Foods, and they are required to maintain the confidentiality of your information. Community Natural Foods does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent. Community Natural Foods keeps track of the Web sites and pages our customers visit within Community Natural Foods, in order to determine what Community Natural Foods services are the most popular. This data is used to deliver customized content and advertising within Community Natural Foods to customers whose behaviour indicates that they are interested in a particular subject area. Community Natural Foods Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Community Natural Foods or the site; (b) protect and defend the rights or property of Community Natural Foods; and, (c) act under exigent circumstances to protect the personal safety of users of Community Natural Foods, or the public.


Use of Cookies

The Community Natural Foods Web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Community Natural Foods pages, or register with Community Natural Foods site or services, a cookie helps Community Natural Foods to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Community Natural Foods Web site, the information you previously provided can be retrieved, so you can easily use the Community Natural Foods features that you customized. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Community Natural Foods services or Web sites you visit.


Security of your Personal Information

Community Natural Foods secures your personal information from unauthorized access, use or disclosure. Community Natural Foods secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Community Natural Foods has made every effort to protect all customer information under our control from loss or misuse. These include but are not limited to the utilization of industry standard SSL encryption as well as the use of PCI compliant software and payment processing services. For more information on PCI compliance please see https://www.pcisecuritystandards.org. To facilitate secure transactions, Community Natural Foods utilizes the services of Moneris Solutions, a joint venture of BMO and RBC and Canada's largest payment provider. Community Natural Foods does not retain or store credit card information.


Changes to this Statement

Community Natural Foods will occasionally update this Statement of Privacy to reflect company and customer feedback. Community Natural Foods encourages you to periodically review this Statement to be informed of how Community Natural Foods is protecting your information.


Contact Information

Community Natural Foods welcomes your comments regarding this Statement of Privacy. If you believe that Community Natural Foods has not adhered to this Statement, please contact Community Natural Foods at community@communitynaturalfoods.com. We will use commercially reasonable efforts to promptly determine and remedy the problem.


Juristiction

Community Natural Foods is a registered corporation operating under the laws of the Province of Alberta.


Contest Rules & Regulations

Updated January 2019


To enter an in store Contest, visit a Community Natural Foods (CNF) store and complete an entry form and drop it into the contest box located at any participating CNF Store. List of the participating CNF Stores can be found at www.communitynaturalfoods.com/contact-us. See “Contest Rules and Regulations” below for a full set of Rules and Regulations, which are incorporated herein by reference. Only one entry per Contestant. Skill testing question must be answered correctly to claim prizes. Odds of winning depend on number of contestants registered.


1. OFFICIAL RULES AND REGULATIONS

The following are the Official Rules and Regulations (the “Rules”) brought to you by Community Natural Foods Ltd. (CNF). Contest(s) are void, in whole or part, where prohibited by law and are subject to all federal, provincial, state and municipal laws and regulations. There is no purchase necessary to participate in a Contest. CNF reserves the right to make changes to the Contest, where necessary, due to changing business, operational and marketing considerations. Subject to applicable laws, these Rules govern all aspects of the Contest, including the Contest Summary, and are binding upon all Contest entrants. In the event of any inconsistency between the Rules and the conditions and explanations appearing on any other documents, including the Contest Summary, these Rules shall take precedence.


2. ELIGIBILITY

Contest(s) are open only to legal residents of Canada (excluding Quebec) who are 18 years of age or older. Contestants may be required to prove their age at the time of redeeming their prize. Employees, officers and directors of ”CNF” are not eligible to win any of the Prizes. To enter the Contest, visit a CNF store and complete an entry form and drop it into the contest box located at any participating Community CNF Store. List of the participating Community CNF Stores can be found at www.communitynaturalfoods.com/contact-us.


3. HOW TO PARTICIPATE IN THE CONTEST

To enter the Contest, visit a Community CNF store and complete an entry form and drop it into the contest box located at any participating Community CNF Store. List of the participating Community CNF Stores can be found at www.communitynaturalfoods.com/contact-us. Only one entry per Contestant.


4. PRIZES

Prizes must be accepted as awarded. No substitutions are available. CNF, in its sole discretion, reserves the right to substitute all or any portion of the Prizes with a prize or portion thereof of equal or greater value. Prizes are non-transferable, non-refundable and have no cash value.


5. SELECTION OF WINNERS

For each prize, one winner will be selected at a random drawing from among all eligible entries received. Note, only one entry per Contestant. A CNF representative will conduct the drawing within one week of the end of the contest noted above. The potential winners of the contest will be notified via email or phone by a CNF representative. Odds of winning depend upon the number of eligible entries received for the contest. The decision of the CNF representative in relation to this Contest and who the Winners are will be final and binding on all entrants. Odds of being a Winner depends on the number of contestants registered. The selected Winners then have to properly answer the skill testing in order to claim the related prize. Contacting Winners: CNF, or their designated representative, will make three (3) attempts to contact the Winner by email or telephone within four (4) days of being selected. If the Winners: (i) cannot be contacted within three (3) attempts over the four (4) days, or (ii) there is a return of any notification as undeliverable; then that Winner will be disqualified and an alternate entrant will be selected by the CNF representative. The process noted above will be repeated until all Winners have been contacted and verified, or there are no eligible contestants remaining.


6. PRIZE AWARDING AND REDEMPTION

Before being declared a Winner, the Winner must first correctly answer, without assistance of any kind, whether mechanical or otherwise, a mathematical skill-testing question. The Winner may be required to: (i) supply proof of age consisting of a legible photocopy of either a provincial or state issued driver’s license or other government issued identification; (ii) supply proof of address consisting of a legible photocopy of either a provincial or state issued driver’s license or other government issued identification; (iii) verify the authenticity of the Winners email account. The Winner may also be required to sign and return within five (5) business days CNF Declaration and Release Form (the “Release Form”), which (among other things): (i) confirms compliance with these Rules and acceptance of the Prize as awarded without substitution; (ii) releases CNF, their respective affiliated and related companies, and each of their respective shareholders, directors, officers, employees, agents, dealers, representatives, successors and assigns from any liability in connection with this Contest, the Winner’s participation therein and/or the awarding and use/misuse of the Prize or any portion thereof; and (iii) agrees to the publication, reproduction and/or other use of his/her name as CNF reasonable determines and/or photograph or other likeness, without further notice or compensation, in any publicity or advertisement carried out by CNF in any manner whatsoever, including print, broadcast or the Internet. Declining the Prize, failing to correctly answer the mathematical skill-testing question, or failing to return the properly executed Release Form within the time period indicated on the Release Form, will cause the Prize to be forfeited and a new winner determined in accordance with the process for the applicable Prize, as described above in “Selection of Winners”.


7. USE OF PERSONAL INFORMATION

All personal information obtained for this Contest will be used only for the purposes of conducting this Contest. Personal information obtained by virtue of entering the Contest is governed by the General Privacy Policy as posted above.


8. LIMITATION OF LIABILITY

By participating in the Contest, you release CNF, their respective affiliated and related companies, advertising and promotional agencies, and each of their respective shareholders, directors, officers, employees, agents, dealers, representatives, successors and assigns from any liability in connection with the Contest, the contestants participation therein and/or the awarding and use/misuse of any Prize or portion thereof. CNF is not responsible or liable for: (i) incorrect or inaccurate entry of registration or entry information which may affect an entrant’s ability to participate in the Contest; (ii) human errors, technical malfunctions, lost/delayed/corrupted data transmissions, omissions, interruptions, deletions, defects, line failures of any telephone network, computer equipment, software or any combination thereof; and (iii) entries which fail to fully comply with these Rules.


9. GENERAL

All entry forms, prize claim and related forms become the property of CNF. All decisions by CNF with respect to all aspects of the Contest shall be final and binding. All contestants agree to abide by all of the instructions and decisions of CNF. In the event of any dispute regarding the interpretation of these Rules or any decision rendered by CNF, the decision or interpretation of CNF shall prevail. Any attempt to deliberately damage or tamper with a Contest, interfere with the proper administration of a Contest or undermine the legitimate operation of a Contest is a violation of criminal and civil laws, and should such an attempt be made, CNF reserves the right to seek remedies and damages to the fullest extent permitted by law, including criminal prosecution. Should any part of these Rules be determined to be void, invalid or otherwise unenforceable by any court or tribunal of competent jurisdiction, such determination shall not affect the remaining parts of the Rules, which shall remain in full force and effect. The Contest is subject to all Federal, Provincial, state and local laws, as well as the rules adopted in view of said laws. The personal information provided to enter the Contest will be used only to administer the Contest, and for no other reason.


For further Contest details or inquiries contact the CNF Customer Care Department either by phone or email: 403-930-6363 or customercare@mycnf.com.