COVID-19 UPDATES 

As of September 20th, 2021 all stores will be at 1/3 capacity. There will also be no seating available at our cafes - take out only. The Mandatory mask mandate will still apply (see below). Thank you for your cooperation during this time.

As of September 4th, 2021 the mandatory mask mandate will be reinstated. Exceptions include children under 2 years of age, or persons with an underlying medical condition or disability which inhibits their ability to wear a face mask/covering. 

As of July 1st, 2021 there will be no capacity restrictions in-stores. Directional Signage has been removed. We have moved to a scheduled hourly clean of baskets, carts and tills. Please let your cashier now if you wish to have the till belt wiped down prior to place your order. The mask mandate: All customers are encouraged to wear a mask but they are no longer mandatory.

As of June 10th, 2021 all store capacities will be increased to 33%. The mask mandate: All customers must be wearing a mask while in the store, including those with a medical exemption, is still in place.

As of June 1st, 2021 all store capacities will be increased to 15%. The mask mandate: All customers must be wearing a mask while in the store, including those with a medical exemption, is still in place.

As of May 5th, 2021 all store capacities will be reduced to 10%. To prevent line-ups, especially during peak hours, we encourage customers to shop online with the options of curbside pick-up and home delivery. Please visit https://www.communitynaturalfoods.com/how-it-works to setup your account and shop online today. Thank you for your continued patience and understanding. 

As of Friday January 29 we have mandated mask use by all customers, including those with a medical exemption. Children under 2 are exempt. Face shields are not an appropriate face mask.  If you do not have a mask on you today we have one for you. If you are unable to wear a mask, we have 3 options in place to help you get what you need:

 

            1. Home delivery- place your order by 3pm and we'll deliver it to you the next day.

            2. Free curbside pick up – place your order by 3pm and we’ll have it ready for you by 10am the next day. Just call the number on your order form and we’ll come out and put it into your trunk.

• Installation of plexiglass dividers at check-outs

• Reduced capacity in our stores to ensure physical distancing can be properly maintained

• Hand sanitizers are available throughout the stores, for use by staff and customers

• We have disposable gloves available if you wish to use them

• We have implemented regular preventative and sanitizing protocols. These include wiping down door handles and bathroom sanitizing  

• We have implemented cleaning of all high-touch surfaces in the store including shopping carts, hand baskets, check-out counters, scales, POS equipment, scoops, tongs, utensils, etc. This process is repeated every 2 hours, and in some cases, more frequently

• One way directional arrows as our aisles are narrow

• Removal of self-serve food stations and pausing of our BYOC program

• Mandatory screening of all team members before starting every shift. We screen for any symptoms or if not feeling well, if necessary, we ask them the return home to isolate

• Staggered break schedule for all team members

• COVID pay until well enough to return to work

• Employee Assistance Program for all team members so that they have the support and resources they may need

• Identify one person in your household to do the grocery shopping

• Use cards as payment method wherever possible

• Minimize contact by packing your own reusable bag

• Maintain physical distancing of 6 feet or more at all times and follow directional arrows

• Wash your hands before and after your grocery shop

• Shop via Curbside pick up or home delivery

• Stay home if not feeling well

As we navigate the ongoing COVID-19 impact, the well-being of our our staff and customers continues to be our top priority. We are being as proactive as possible and following all recommendations from Alberta Health Services.  In order to be as transparent with you as possible, we are tracking and sharing current COVID-19 cases in our stores. If required, we will communicate additional details to our team members and members to manage the situation as needed.

 

Please note: Cases are published upon notification from AHS and are displayed above for 14 days since the last date the employee worked, unless new information is provided by Alberta Health Services. In accordance with relevant privacy legislation, and in respect for our team members’ privacy, we cannot identify any individuals or otherwise disclose their personal information. All updates are subject to change as more information becomes available on a case-by-case basis.